https://chrishayward.co.uk/categories/microsoft-365/ Recent content in Microsoft 365 on chrishayward.co.uk Hugo en-gb Mon, 08 Dec 2025 21:27:56 +0000 https://chrishayward.co.uk/2025/12/08/how-to-add-microsoft-365-copilot-business-license-to-your-m365-tenant/ Mon, 08 Dec 2025 21:26:39 +0000 https://chrishayward.co.uk/2025/12/08/how-to-add-microsoft-365-copilot-business-license-to-your-m365-tenant/ In November 2025 at Ignite, Microsoft announce a new Copilot license for Small and Medium businesses. Microsoft 365 Copilot Business allows organisations… https://chrishayward.co.uk/2023/07/20/teams-how-to-add-digicert-global-root-g2-root-certificate-to-audiocodes-sbc/ Thu, 20 Jul 2023 14:58:42 +0100 https://chrishayward.co.uk/2023/07/20/teams-how-to-add-digicert-global-root-g2-root-certificate-to-audiocodes-sbc/ Microsoft announced some Office 365 certificate changes last year… https://chrishayward.co.uk/2021/09/21/teams-client-log-file-viewer/ Tue, 21 Sep 2021 20:10:29 +0100 https://chrishayward.co.uk/2021/09/21/teams-client-log-file-viewer/ The Challenge Microsoft document how to collect Teams log files here: https://docs.microsoft.com/en-us/microsoftteams/log-files The process is fairly… https://chrishayward.co.uk/2021/08/05/microsoft-teams-handle-unassigned-numbers-with-direct-routing/ Thu, 05 Aug 2021 22:38:37 +0100 https://chrishayward.co.uk/2021/08/05/microsoft-teams-handle-unassigned-numbers-with-direct-routing/ History Unlike Lync & Skype for Business, Teams doesn't have a method to handle unassigned numbers (yet). There is a UserVoice post here requesting the… https://chrishayward.co.uk/2021/04/12/teams-uk-ringback-tone-for-call-queues/ Mon, 12 Apr 2021 16:38:07 +0100 https://chrishayward.co.uk/2021/04/12/teams-uk-ringback-tone-for-call-queues/ When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business… https://chrishayward.co.uk/2021/03/22/teams-enable-users-for-direct-routing-powershell-gui/ Mon, 22 Mar 2021 09:00:00 +0000 https://chrishayward.co.uk/2021/03/22/teams-enable-users-for-direct-routing-powershell-gui/ At the time of writing it's not possible to enable Teams Direct Routing users via Teams Admin Center, only via PowerShell commands. This PowerShell script… https://chrishayward.co.uk/2021/01/26/how-to-install-microsoft-teams-on-an-amazon-fire-tablet/ Tue, 26 Jan 2021 13:19:37 +0000 https://chrishayward.co.uk/2021/01/26/how-to-install-microsoft-teams-on-an-amazon-fire-tablet/ I am writing this post in January 2021 as all school children in the UK now have to study from home. A friend recently asked me how they can run Microsoft… https://chrishayward.co.uk/2020/09/28/microsoft-teams-error-we-cant-edit-this-call-queue/ Mon, 28 Sep 2020 12:35:57 +0100 https://chrishayward.co.uk/2020/09/28/microsoft-teams-error-we-cant-edit-this-call-queue/ Problem Whilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error "We can't edit this Call Queue". Unfortunately… https://chrishayward.co.uk/2020/02/29/skype-for-business-rip-exchange-um/ Sat, 29 Feb 2020 07:12:13 +0000 https://chrishayward.co.uk/2020/02/29/skype-for-business-rip-exchange-um/ Microsoft have stated that they would retire Exchange Online UM on 28th February 2020 and it would be replaced by Cloud Voicemail… https://chrishayward.co.uk/2020/02/06/skype-for-business-server-cloud-voicemail-configuration-tenant-or-tenantid/ Thu, 06 Feb 2020 09:07:18 +0000 https://chrishayward.co.uk/2020/02/06/skype-for-business-server-cloud-voicemail-configuration-tenant-or-tenantid/ To configure Cloud Voicemail, you should follow this guide from Microsoft… https://chrishayward.co.uk/2020/02/06/skype-for-business-server-script-check-if-migrated-to-cloud-voicemail/ Thu, 06 Feb 2020 00:04:59 +0000 https://chrishayward.co.uk/2020/02/06/skype-for-business-server-script-check-if-migrated-to-cloud-voicemail/ There doesn't appear to be any obvious way to check if you have been migrated from Exchange Online UM to Cloud Voicemail in O365, other than calling your… https://chrishayward.co.uk/2020/01/24/microsoft-teams-a-real-world-use-for-islands-mode-with-a-sfb-contact-centre/ Fri, 24 Jan 2020 10:36:45 +0000 https://chrishayward.co.uk/2020/01/24/microsoft-teams-a-real-world-use-for-islands-mode-with-a-sfb-contact-centre/ Scenario: Customer wants to migrate to Teams, but they have a Contact Centre (CC) / Call Recording solution attached to their Skype for Business Server… https://chrishayward.co.uk/2019/12/16/microsoft-teams-error-due-to-an-org-policy-change/ Mon, 16 Dec 2019 11:37:00 +0000 https://chrishayward.co.uk/2019/12/16/microsoft-teams-error-due-to-an-org-policy-change/ Over the past few days I have started getting an error when replying to people in Microsoft Teams. "Due to an org policy change, you can enjoy a richer… https://chrishayward.co.uk/2019/05/30/teams-skype-online-unable-to-discover-powershell-endpoint-uri/ Thu, 30 May 2019 09:56:32 +0100 https://chrishayward.co.uk/2019/05/30/teams-skype-online-unable-to-discover-powershell-endpoint-uri/ When connecting to Microsoft Teams or Skype Online (… https://chrishayward.co.uk/2019/05/21/skype-for-business-on-prem-one-way-federation-with-skype-online-customers/ Tue, 21 May 2019 09:30:35 +0100 https://chrishayward.co.uk/2019/05/21/skype-for-business-on-prem-one-way-federation-with-skype-online-customers/ Over the past month, I have had a few different SfB Server (On-Premises) customers report issues Federating with Skype Online (O365) customers. This… https://chrishayward.co.uk/2019/05/17/skype-for-business-server-to-microsoft-teams-in-10-steps/ Fri, 17 May 2019 09:14:23 +0100 https://chrishayward.co.uk/2019/05/17/skype-for-business-server-to-microsoft-teams-in-10-steps/ A Teams upgrade can't be approached like a Lync 2013 >Skype for Business 2015 upgrade. These upgrades are Technology driven, 99% of the work is done by… https://chrishayward.co.uk/2019/04/28/teams-and-skype-for-business-interoperability-feature-matrix/ Sun, 28 Apr 2019 14:30:17 +0100 https://chrishayward.co.uk/2019/04/28/teams-and-skype-for-business-interoperability-feature-matrix/ I get asked this quite frequently. What features are available between Teams and Skype for Business? First I must clarify that interop does not work in… https://chrishayward.co.uk/2019/03/27/microsoft-teams-schedule-a-skype-for-business-meeting/ Wed, 27 Mar 2019 07:52:41 +0000 https://chrishayward.co.uk/2019/03/27/microsoft-teams-schedule-a-skype-for-business-meeting/ Can you schedule a Skype for Business meeting if you're in Teams Only mode? When a user moves to Teams Only, the "New Skype Meeting" button is removed… https://chrishayward.co.uk/2017/09/26/microsoft-teams-and-skype-for-business-ignite-a-roundup-from-twitter/ Tue, 26 Sep 2017 19:33:37 +0100 https://chrishayward.co.uk/2017/09/26/microsoft-teams-and-skype-for-business-ignite-a-roundup-from-twitter/ The biggest news from Microsoft Ignite is the announcement of Microsoft Teams replacing Skype for Business Online. This has sent the Community, Skype for… https://chrishayward.co.uk/2017/07/28/skype-for-business-why-you-should-install-office-2016-ctr-rather-than-traditional-msi/ Fri, 28 Jul 2017 09:22:44 +0100 https://chrishayward.co.uk/2017/07/28/skype-for-business-why-you-should-install-office-2016-ctr-rather-than-traditional-msi/ If you don't have Office 365 or are not using the Office 2016 Click To Run (CTR) software on your end users computers they may be missing out on some… https://chrishayward.co.uk/2016/11/04/office-365-teams-the-program-cant-start-because-msvcp140-dll-is-missing/ Fri, 04 Nov 2016 15:02:39 +0000 https://chrishayward.co.uk/2016/11/04/office-365-teams-the-program-cant-start-because-msvcp140-dll-is-missing/ After Microsoft released Microsoft Teams yesterday I tried to install it on my company issued laptop (Windows 8.1 64bit). Upon opening Teams I was greeted… https://chrishayward.co.uk/2015/04/17/lync-move-on-prem-users-to-lync-online-from-csv/ Fri, 17 Apr 2015 12:17:30 +0100 https://chrishayward.co.uk/2015/04/17/lync-move-on-prem-users-to-lync-online-from-csv/ Microsoft detail how to move users from Lync On-Prem to Lync Online and how to bulk move users in an OU or with a particular AD attribute… https://chrishayward.co.uk/2015/04/02/lync-office-365-federation-presence-unknown/ Thu, 02 Apr 2015 12:56:18 +0100 https://chrishayward.co.uk/2015/04/02/lync-office-365-federation-presence-unknown/ A customer was having problems with their Lync 2010 deployment federating with Office 365. When searching for a Lync Online user they would see "Presence…