The Challenge Microsoft document how to collect Teams log files here: https://docs.microsoft.com/en-us/microsoftteams/log-files The process is fairly simple in Windows 10, right click the Teams icon in the System Tray and click “Collect support files” This will download a folder to Continue reading Teams – Client Log File Viewer
History Unlike Lync & Skype for Business, Teams doesn’t have a method to handle unassigned numbers (yet). There is a UserVoice post here requesting the feature: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38673550-unassigned-number-range Typically the unassigned numbers feature was used to program ALL available number ranges Continue reading Microsoft Teams – Handle unassigned numbers with Direct Routing
When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can Continue reading Teams – UK Ringback Tone for Call Queues
At the time of writing it’s not possible to enable Teams Direct Routing users via Teams Admin Center, only via PowerShell commands. This PowerShell script launches a WinForms GUI that can be used by anyone. This is useful for enabling Continue reading Teams – Enable users for Direct Routing PowerShell GUI
A very popular Topology for Direct Routing is to deploy a certified Session Border Controller into Microsoft Azure with SIP Trunks to Teams Phone System and SIP Trunks to a PSTN provider. There are Azure Datacentres all over the world, Continue reading Teams Direct Routing – Don’t forget the NSG on your Azure SBC!
I am writing this post in January 2021 as all school children in the UK now have to study from home. A friend recently asked me how they can run Microsoft Teams on their kids Amazon Fire Tablet. My immediate Continue reading How To Install Microsoft Teams on an Amazon Fire Tablet
This post explains an easy way to block nuisance callers using an AudioCodes SBC. Whilst it’s possible to use New-CsInboundBlockedNumberPattern with Microsoft Teams, what if another type of PBX or Contact Centre hooked up to your SBC? These calls would Continue reading AudioCodes – Block nuisance inbound calls
ProblemWhilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error “We can’t edit this Call Queue”. Unfortunately TAC didn’t give me any extra information as to why I couldn’t Save the CQ. Continue reading Microsoft Teams – “Error we can’t edit this Call Queue”
The Public Preview and Beta modules are useful for testing new features, i.e. managing Private Channel users (Get-TeamChannelUser, Add-TeamChannelUser etc) Installing Beta Module Microsoft documentation used to point you to the poshtestgallery.com to get the module. This has now been Continue reading Microsoft Teams – Installing PowerShell Preview / Beta Modules (Manage Private Channels)
The last decade has seen an influx of Apps that can apply video filters on the fly. There’s a whole generation that love a filter, sometimes for a bit of fun but some filters can really alter your appearance. I Continue reading Teams – Use Snapchat filters?