Lync 2010 move user – 1 Error(s) Failed while updating destination pool

When trying to move a user to a new Lync pool within the Lync Server Control Panel you may receive the error below: 1 Error(s) - Failed while updating destination pool. If you select the “Force” check box, you receive a different error: 1 Error(s) - Active Directory operation failed on “domaincontroller.domain.com”. You cannot retry this operation: “Insufficient access rights to perform the operation This error occurs when the user is a member (or has previously been a member) of a protected Active Directory group (e.g. Domain Admins). When a user is a member of a protected AD group, AD automatically removes security inheritance for that user. To be able to move the user in Lync you need to re-apply security inheritance on the users account. ...

28 March 2011 · 2 min · Chris Hayward