Microsoft Teams – "Error we can't edit this Call Queue"

Problem Whilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error “We can’t edit this Call Queue”. Unfortunately TAC didn’t give me any extra information as to why I couldn’t Save the CQ. A quick search online returned only two posts that were not the solution. Solution One of the existing users in the CQ had been disabled for Enterprise Voice. Once I removed that use from the CQ I could save changes via TAC. ...

28 September 2020 · 1 min · Chris Hayward