Microsoft Teams – A real world use for Islands Mode with a SfB Contact Centre?

Scenario: Customer wants to migrate to Teams, but they have a Contact Centre (CC) / Call Recording solution attached to their Skype for Business Server (SfBs) environment. They can’t migrate the CC to Teams yet as there isn’t a feature parity solution that works with Teams. They are happy with their current CC solution so plan to leave their CC users on SfBs and migrate everyone else to Teams Only mode. ...

24 January 2020 · 4 min · Chris Hayward

Microsoft Teams – Notify When Available (Tagging)

If you have used Lync or Skype for Business, you will be familiar with the “Tag for Status Change Alerts” feature, AKA Tagging. If you’re not familiar, have you ever signed into SfB and someone IMs you straight away? You were most likely tagged! This feature has been missing from Microsoft Teams and has over 600 votes on User Voice: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/18925360-tag-for-status-updates The last updated, posted by Alex on 07/02/2019 stated " I’m excited to announce that this feature is in internal testing, and should be coming soon! Thanks! “ ...

6 June 2019 · 1 min · Chris Hayward