Microsoft Teams – A real world use for Islands Mode with a SfB Contact Centre?
Scenario: Customer wants to migrate to Teams, but they have a Contact Centre (CC) / Call Recording solution attached to their Skype for Business Server (SfBs) environment. They can’t migrate the CC to Teams yet as there isn’t a feature parity solution that works with Teams. They are happy with their current CC solution so plan to leave their CC users on SfBs and migrate everyone else to Teams Only mode. ...