Teams – UK Ringback Tone for Call Queues
When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can we change that to a normal ringback tone?” which you absolutely can. In fact it’s now something I ask up front before creating any Call Queues. Changing a CQ ringback tone is achieved by changing the CQ hold music. Many countries have slightly different ringback tones, in fact in the UK it can vary slightly from carrier to carrier. However this is my trusty file that’s been used for many UK customers over the years. ...