Auto Attendant

History Unlike Lync & Skype for Business, Teams doesn’t have a method to handle unassigned numbers (yet). There is a UserVoice post here requesting the feature: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38673550-unassigned-number-range Typically the unassigned numbers feature was used to program ALL available number ranges in the system. A number was deemed “unassigned” if it was not populated as a LineURI against an SfB Object (i.e. User, Response Group, Application Endpoint etc). If an unassigned number received a call you had two options: ...

When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can we change that to a normal ringback tone?” which you absolutely can. In fact it’s now something I ask up front before creating any Call Queues. Changing a CQ ringback tone is achieved by changing the CQ hold music. Many countries have slightly different ringback tones, in fact in the UK it can vary slightly from carrier to carrier. However this is my trusty file that’s been used for many UK customers over the years. ...