Call Queue

When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can we change that to a normal ringback tone?” which you absolutely can. In fact it’s now something I ask up front before creating any Call Queues. Changing a CQ ringback tone is achieved by changing the CQ hold music. Many countries have slightly different ringback tones, in fact in the UK it can vary slightly from carrier to carrier. However this is my trusty file that’s been used for many UK customers over the years. ...

Problem Whilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error “We can’t edit this Call Queue”. Unfortunately TAC didn’t give me any extra information as to why I couldn’t Save the CQ. A quick search online returned only two posts that were not the solution. Solution One of the existing users in the CQ had been disabled for Enterprise Voice. Once I removed that use from the CQ I could save changes via TAC. ...