Scenario: Customer wants to migrate to Teams, but they have a Contact Centre (CC) / Call Recording solution attached to their Skype for Business Server (SfBs) environment. They can’t migrate the CC to Teams yet as there isn’t a feature Continue reading Microsoft Teams – A real world use for Islands Mode with a SfB Contact Centre?
Over the past few days I have started getting an error when replying to people in Microsoft Teams. “Due to an org policy change, you can enjoy a richer chat and calling experience. Continue your conversation here.” I’m not 100%, Continue reading Microsoft Teams – Error – Due to an org policy change
If you have used Lync or Skype for Business, you will be familiar with the “Tag for Status Change Alerts” feature, AKA Tagging. If you’re not familiar, have you ever signed into SfB and someone IMs you straight away? You Continue reading Microsoft Teams – Notify When Available (Tagging)
When connecting to Microsoft Teams or Skype Online ( https://docs.microsoft.com/en-us/office365/enterprise/powershell/manage-skype-for-business-online-with-office-365-powershell) you may experience the following error: This occurs when your Office 365 Admin Account is not an onmicrosoft.com account. To resolve you need to specify the -OverrideAdminDomain switch on New-CsOnlineSession Continue reading Teams/Skype Online – Unable to discover PowerShell endpoint URI
Over the past month, I have had a few different SfB Server (On-Premises) customers report issues Federating with Skype Online (O365) customers. This includes customers who have SfB Hybrids and users homed online. The On-Premises customers have O365 tenants for Continue reading Skype for Business On-Prem – One way Federation with Skype Online customers
A Teams upgrade can’t be approached like a Lync 2013 >Skype for Business 2015 upgrade. These upgrades are Technology driven, 99% of the work is done by IT. Your end users probably received an email saying “From tomorrow morning your Continue reading Skype for Business Server to Microsoft Teams in 10 steps
I get asked this quite frequently. What features are available between Teams and Skype for Business? First I must clarify that interop does not work in Islands mode. If you’re in SfB and Teams Islands, then you will experience quirky Continue reading Teams and Skype for Business Interoperability feature Matrix
Can you schedule a Skype for Business meeting if you’re in Teams Only mode? When a user moves to Teams Only, the “New Skype Meeting” button is removed from the Outlook Ribbon. Therefore the user can no longer schedule Skype Continue reading Microsoft Teams – Schedule a Skype for Business Meeting
When enabling users for Microsoft Teams Direct Routing, I have noticed when configuring a user for Enterprise Voice, that it can take up to a day for the “Calls” icon to appear so users can make outbound calls using the Continue reading Microsoft Teams – Where is my “Calls” icon?
Are you using Citrix or any other 3rd party application that handles media (e.g. Call Recording / Contact Centre) with Skype for Business? You may find you’re not marking this traffic with the correct DSCP markings. You should configure QoS Continue reading Skype for Business – QoS with 3rd Party Applications