Skype for Business – Move-CsRgsConfiguration : Object reference not set to an instance of an object.

During a side-by-side Lync 2013 to Skype for Business migration I encountered an error moving Response Groups using Move-CsRgsConfiguration.

This resulted in the error “Move-CsRgsConfiguration : Object reference not set to an instance of an object.”.  To resolve I ran Move-CsRgsConfiguration again with the -verbose switch:

Verbose output below:

Next, I got the offending Response Group using Get-CsRgsWorkflow and the unique identification number from the Verbose output:

I then looked at this via the Response Group management portal (Control Panel > Response Groups > Workflow > Create or edit workflow) and it was apparent that it didn’t have queues associated with it and it was also disabled.  I deleted the workflow and re-ran Move-CsRgsConfiguration which was now successful.

Author: Chris Hayward

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2 Comments

  1. Did you also try to export-csrgsconfiguration and then Import on new server?

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    • Hi Erwin,

      I didn’t, after reading this blog post I steered away from the Export/Import in favor of Move-CsRgsConfig (Even though Microsoft state this should only be used from OCS/Lync 2010 to SfB………

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