Teams – UK Ringback Tone for Call Queues

When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can Continue reading Teams – UK Ringback Tone for Call Queues

Teams – Enable users for Direct Routing PowerShell GUI

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At the time of writing it’s not possible to enable Teams Direct Routing users via Teams Admin Center, only via PowerShell commands. This PowerShell script launches a WinForms GUI that can be used by anyone. This is useful for enabling Continue reading Teams – Enable users for Direct Routing PowerShell GUI

How To Install Microsoft Teams on an Amazon Fire Tablet

I am writing this post in January 2021 as all school children in the UK now have to study from home. A friend recently asked me how they can run Microsoft Teams on their kids Amazon Fire Tablet. My immediate Continue reading How To Install Microsoft Teams on an Amazon Fire Tablet

Microsoft Teams – “Error we can’t edit this Call Queue”

ProblemWhilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error “We can’t edit this Call Queue”. Unfortunately TAC didn’t give me any extra information as to why I couldn’t Save the CQ. Continue reading Microsoft Teams – “Error we can’t edit this Call Queue”

Skype for Business – RIP Exchange Unified Messaging

Microsoft have stated that they would retire Exchange Online UM on 28th February 2020 and it would be replaced by Cloud Voicemail. https://docs.microsoft.com/en-us/skypeforbusiness/plan/exchange-unified-messaging-online-migration-support This morning at 2:51am (29th Feb) we received the following email from Office 365 Message Centre. Ensure Continue reading Skype for Business – RIP Exchange Unified Messaging

Skype for Business Server – Cloud Voicemail Configuration – Tenant or TenantID?

To configure Cloud Voicemail, you should follow this guide from Microsoft: https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/configure-cloud-voicemail Before I started writing this post, I knew that -Tenant should be -TenantID in SfBs 2019 (TenantID = Your Office 365 TenantID). I have successfully configured customers with Continue reading Skype for Business Server – Cloud Voicemail Configuration – Tenant or TenantID?

Skype for Business Server – Script – Check if migrated to Cloud Voicemail

There doesn’t appear to be any obvious way to check if you have been migrated from Exchange Online UM to Cloud Voicemail in O365, other than calling your Voicemail box and checking to see if the announcement is different. I Continue reading Skype for Business Server – Script – Check if migrated to Cloud Voicemail

Microsoft Teams – A real world use for Islands Mode with a SfB Contact Centre?

Scenario: Customer wants to migrate to Teams, but they have a Contact Centre (CC) / Call Recording solution attached to their Skype for Business Server (SfBs) environment. They can’t migrate the CC to Teams yet as there isn’t a feature Continue reading Microsoft Teams – A real world use for Islands Mode with a SfB Contact Centre?

Microsoft Teams – Error – Due to an org policy change

Over the past few days I have started getting an error when replying to people in Microsoft Teams. “Due to an org policy change, you can enjoy a richer chat and calling experience. Continue your conversation here.” I’m not 100%, Continue reading Microsoft Teams – Error – Due to an org policy change