Teams – Client Log File Viewer

The Challenge Microsoft document how to collect Teams log files here: https://docs.microsoft.com/en-us/microsoftteams/log-files The process is fairly simple in Windows 10, right click the Teams icon in the System Tray and click “Collect support files” This will download a folder to Continue reading Teams – Client Log File Viewer

Teams – UK Ringback Tone for Call Queues

When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can Continue reading Teams – UK Ringback Tone for Call Queues

Teams – Enable users for Direct Routing PowerShell GUI

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At the time of writing it’s not possible to enable Teams Direct Routing users via Teams Admin Center, only via PowerShell commands. This PowerShell script launches a WinForms GUI that can be used by anyone. This is useful for enabling Continue reading Teams – Enable users for Direct Routing PowerShell GUI

How To Install Microsoft Teams on an Amazon Fire Tablet

I am writing this post in January 2021 as all school children in the UK now have to study from home. A friend recently asked me how they can run Microsoft Teams on their kids Amazon Fire Tablet. My immediate Continue reading How To Install Microsoft Teams on an Amazon Fire Tablet

AudioCodes – Block nuisance inbound calls

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This post explains an easy way to block nuisance callers using an AudioCodes SBC. Whilst it’s possible to use New-CsInboundBlockedNumberPattern with Microsoft Teams, what if another type of PBX or Contact Centre hooked up to your SBC? These calls would Continue reading AudioCodes – Block nuisance inbound calls

Microsoft Teams – Installing PowerShell Preview / Beta Modules (Manage Private Channels)

The Public Preview and Beta modules are useful for testing new features, i.e. managing Private Channel users (Get-TeamChannelUser, Add-TeamChannelUser etc) Installing Beta Module Microsoft documentation used to point you to the poshtestgallery.com to get the module. This has now been Continue reading Microsoft Teams – Installing PowerShell Preview / Beta Modules (Manage Private Channels)

Microsoft Teams [and Zoom] – Official “FUN” Custom Backgrounds

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I keep seeing posts for fun backgrounds from various brands so I decided to keep a list together here. Whilst you can just search Google Images, you may not necessarily have rights to use the image. I will try to Continue reading Microsoft Teams [and Zoom] – Official “FUN” Custom Backgrounds

Microsoft Teams – A real world use for Islands Mode with a SfB Contact Centre?

Scenario: Customer wants to migrate to Teams, but they have a Contact Centre (CC) / Call Recording solution attached to their Skype for Business Server (SfBs) environment. They can’t migrate the CC to Teams yet as there isn’t a feature Continue reading Microsoft Teams – A real world use for Islands Mode with a SfB Contact Centre?

Microsoft Teams – Notify When Available (Tagging)

If you have used Lync or Skype for Business, you will be familiar with the “Tag for Status Change Alerts” feature, AKA Tagging. If you’re not familiar, have you ever signed into SfB and someone IMs you straight away? You Continue reading Microsoft Teams – Notify When Available (Tagging)