AudioCodes – Block nuisance inbound calls

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This post explains an easy way to block nuisance callers using an AudioCodes SBC. Whilst it’s possible to use New-CsInboundBlockedNumberPattern with Microsoft Teams, what if another type of PBX or Contact Centre hooked up to your SBC? These calls would Continue reading AudioCodes – Block nuisance inbound calls

Skype for Business – QoS with 3rd Party Applications

Are you using Citrix or any other 3rd party application that handles media (e.g. Call Recording / Contact Centre) with Skype for Business?  You may find you’re not marking this traffic with the correct DSCP markings. You should configure QoS Continue reading Skype for Business – QoS with 3rd Party Applications

Skype for Business – Bulk Set Client Pin

Note this script is provided as an example only – By default a user can set their own Client Pin via the Dial-In Conferencing page (usually dialin.domain.com). You may have a requirement to bulk set a Client Pin if you’re Continue reading Skype for Business – Bulk Set Client Pin

Lync – Increase Internal Certificate Validity Period

When you deploy Lync and assign internal certificates to your Lync servers (E.g. Front End, Internal Edge, SBA and Gateways) by default you will only have a 2 year certificate from the “Web Server” template. I like to create a Continue reading Lync – Increase Internal Certificate Validity Period

Lync 2013 – Standard Edition Pool Pair Failover Script

Lync 2013 introduced a new feature called Pool Pairing. Given the scenario below with 2 sites using Lync Standard Edition with paired pools, in the event that Front End 01 was to fail, or Site 1 failed completely all users Continue reading Lync 2013 – Standard Edition Pool Pair Failover Script

Lync Tip: Bandwidth Requirements Simple Calculator

So you need to calculate how much bandwidth Lync will use, you launch google and type “Lync bandwidth requirements”.  You click the top link for Microsoft Downloads “Lync 2010 and 2013 Bandwidth Calculator” here http://windowspbx.blogspot.co.uk/2012/01/simple-smb-lync-bandwidth-calculator.html.  You download the zip, open the excel Continue reading Lync Tip: Bandwidth Requirements Simple Calculator

Lync – Change queue overflow number with PowerShell Script

The scenario is you have created a Response Group (IVR) with an option to call an Out Of Hours engineer.  You configure a queue overflow to forward straight to a mobile telephone number outside of your organisation as follows: The Continue reading Lync – Change queue overflow number with PowerShell Script

Lync 2013 CDR Report – Recharge Call Costs

I needed a method to recharge departments call costs from Microsoft Lync and came across the following article by Frederik Lefevre: http://www.ucprofessional.com/2012/01/lync-cdr-report.html I found this was exactly what I required but unfortunately the SQL views were not compatible with Lync Continue reading Lync 2013 CDR Report – Recharge Call Costs

Lync 2013 – Automated Backup Script

This script will backup Lync 2013 core data and settings off all servers in the topology as per Technet article: http://technet.microsoft.com/en-us/library/hh202170.aspx The script does the following: Backup the Central Management Store Backup the Location Information Service Data Backup the user Continue reading Lync 2013 – Automated Backup Script