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Microsoft Teams – Handle unassigned numbers with Direct Routing

Posted on 5th August 2021 by Chris Hayward — 1 Comment ↓

History Unlike Lync & Skype for Business, Teams doesn’t have a method to handle unassigned numbers (yet). There is a UserVoice post here requesting the feature: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38673550-unassigned-number-range Typically the unassigned numbers feature was used to program ALL available number ranges Continue reading Microsoft Teams – Handle unassigned numbers with Direct Routing→

Teams – UK Ringback Tone for Call Queues

Posted on 12th April 2021 by Chris Hayward — 1 Comment ↓

When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can Continue reading Teams – UK Ringback Tone for Call Queues→