Teams – How to add DigiCert Global Root G2 root certificate to AudioCodes SBC

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Microsoft announced some Office 365 certificate changes last year: https://learn.microsoft.com/en-us/microsoft-365/compliance/encryption-office-365-tls-certificates-changes?view=o365-worldwide If you’re using Microsoft Teams Direct Routing you need to apply a new root certificate to your SBCs. More specifically if your SBC has “TLS Mutual Authentication” enabled on the Continue reading Teams – How to add DigiCert Global Root G2 root certificate to AudioCodes SBC→

Microsoft Teams – Push To Talk via Mouse Button

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Big shout out to Kieran Lloyd for suggesting this: https://uk.linkedin.com/in/kieranlloyd Teams now has a Push To Talk feature on the desktop app by pressing {ctrl} +{ space}. This is a bit like a Walkie Talkie, holding the PTT keys will Continue reading Microsoft Teams – Push To Talk via Mouse Button→

Teams – Client Log File Viewer

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The Challenge Microsoft document how to collect Teams log files here: https://docs.microsoft.com/en-us/microsoftteams/log-files The process is fairly simple in Windows 10, right click the Teams icon in the System Tray and click “Collect support files” This will download a folder to Continue reading Teams – Client Log File Viewer→

Teams – UK Ringback Tone for Call Queues

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When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can Continue reading Teams – UK Ringback Tone for Call Queues→

Teams – Enable users for Direct Routing PowerShell GUI

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At the time of writing it’s not possible to enable Teams Direct Routing users via Teams Admin Center, only via PowerShell commands. This PowerShell script launches a WinForms GUI that can be used by anyone. This is useful for enabling Continue reading Teams – Enable users for Direct Routing PowerShell GUI→

Teams Direct Routing – Don’t forget the NSG on your Azure SBC!

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A very popular Topology for Direct Routing is to deploy a certified Session Border Controller into Microsoft Azure with SIP Trunks to Teams Phone System and SIP Trunks to a PSTN provider. There are Azure Datacentres all over the world, Continue reading Teams Direct Routing – Don’t forget the NSG on your Azure SBC!→

How To Install Microsoft Teams on an Amazon Fire Tablet

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I am writing this post in January 2021 as all school children in the UK now have to study from home. A friend recently asked me how they can run Microsoft Teams on their kids Amazon Fire Tablet. My immediate Continue reading How To Install Microsoft Teams on an Amazon Fire Tablet→

AudioCodes – Block nuisance inbound calls

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This post explains an easy way to block nuisance callers using an AudioCodes SBC. Whilst it’s possible to use New-CsInboundBlockedNumberPattern with Microsoft Teams, what if another type of PBX or Contact Centre hooked up to your SBC? These calls would Continue reading AudioCodes – Block nuisance inbound calls→

Microsoft Teams – “Error we can’t edit this Call Queue”

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ProblemWhilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error “We can’t edit this Call Queue”. Unfortunately TAC didn’t give me any extra information as to why I couldn’t Save the CQ. Continue reading Microsoft Teams – “Error we can’t edit this Call Queue”→