Microsoft 365 – ChrisHayward.co.uk

Teams – How to add DigiCert Global Root G2 root certificate to AudioCodes SBC

Posted on 20th July 2023 by Chris Hayward — No Comments ↓

Microsoft announced some Office 365 certificate changes last year: https://learn.microsoft.com/en-us/microsoft-365/compliance/encryption-office-365-tls-certificates-changes?view=o365-worldwide If you’re using Microsoft Teams Direct Routing you need to apply a new root certificate to your SBCs. More specifically if your SBC has “TLS Mutual Authentication” enabled on the Continue reading Teams – How to add DigiCert Global Root G2 root certificate to AudioCodes SBC→

Teams – Client Log File Viewer

Posted on 21st September 2021 by Chris Hayward — 1 Comment ↓

The Challenge Microsoft document how to collect Teams log files here: https://docs.microsoft.com/en-us/microsoftteams/log-files The process is fairly simple in Windows 10, right click the Teams icon in the System Tray and click “Collect support files” This will download a folder to Continue reading Teams – Client Log File Viewer→

Microsoft Teams – Handle unassigned numbers with Direct Routing

Posted on 5th August 2021 by Chris Hayward — 1 Comment ↓

History Unlike Lync & Skype for Business, Teams doesn’t have a method to handle unassigned numbers (yet). There is a UserVoice post here requesting the feature: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38673550-unassigned-number-range Typically the unassigned numbers feature was used to program ALL available number ranges Continue reading Microsoft Teams – Handle unassigned numbers with Direct Routing→

Teams – UK Ringback Tone for Call Queues

Posted on 12th April 2021 by Chris Hayward — 1 Comment ↓

When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by customers is “Can Continue reading Teams – UK Ringback Tone for Call Queues→

Teams – Enable users for Direct Routing PowerShell GUI

Posted on 22nd March 2021 by Chris Hayward — 7 Comments ↓

At the time of writing it’s not possible to enable Teams Direct Routing users via Teams Admin Center, only via PowerShell commands. This PowerShell script launches a WinForms GUI that can be used by anyone. This is useful for enabling Continue reading Teams – Enable users for Direct Routing PowerShell GUI→

How To Install Microsoft Teams on an Amazon Fire Tablet

Posted on 26th January 2021 by Chris Hayward — 4 Comments ↓

I am writing this post in January 2021 as all school children in the UK now have to study from home. A friend recently asked me how they can run Microsoft Teams on their kids Amazon Fire Tablet. My immediate Continue reading How To Install Microsoft Teams on an Amazon Fire Tablet→

Microsoft Teams – “Error we can’t edit this Call Queue”

Posted on 28th September 2020 by Chris Hayward — No Comments ↓

ProblemWhilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error “We can’t edit this Call Queue”. Unfortunately TAC didn’t give me any extra information as to why I couldn’t Save the CQ. Continue reading Microsoft Teams – “Error we can’t edit this Call Queue”→

Skype for Business – RIP Exchange Unified Messaging

Posted on 29th February 2020 by Chris Hayward — No Comments ↓

Microsoft have stated that they would retire Exchange Online UM on 28th February 2020 and it would be replaced by Cloud Voicemail. https://docs.microsoft.com/en-us/skypeforbusiness/plan/exchange-unified-messaging-online-migration-support This morning at 2:51am (29th Feb) we received the following email from Office 365 Message Centre. Ensure Continue reading Skype for Business – RIP Exchange Unified Messaging→

Skype for Business Server – Cloud Voicemail Configuration – Tenant or TenantID?

Posted on 6th February 2020 by Chris Hayward — 1 Comment ↓

To configure Cloud Voicemail, you should follow this guide from Microsoft: https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/configure-cloud-voicemail Before I started writing this post, I knew that -Tenant should be -TenantID in SfBs 2019 (TenantID = Your Office 365 TenantID). I have successfully configured customers with Continue reading Skype for Business Server – Cloud Voicemail Configuration – Tenant or TenantID?→

Skype for Business Server – Script – Check if migrated to Cloud Voicemail

Posted on 6th February 2020 by Chris Hayward — No Comments ↓

There doesn’t appear to be any obvious way to check if you have been migrated from Exchange Online UM to Cloud Voicemail in O365, other than calling your Voicemail box and checking to see if the announcement is different. I Continue reading Skype for Business Server – Script – Check if migrated to Cloud Voicemail→